GENERAL

Consumer Rights – Withdrawal – Cancellation and Return Conditions

1. According to Consumer Rights - Withdrawal - Cancellation and Return Conditions, if you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3. According to Consumer Rights - Withdrawal - Cancellation and Return Conditions, shipping fees, which are the product shipping costs, will be paid by the buyers.

4. According to Consumer Rights - Withdrawal - Cancellation and Return Conditions, each product purchased will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, if the delivery of the purchased product becomes impossible, the seller must notify the buyer within 3 days of learning about this situation. The total price must be returned to the buyer within 14 days.

6. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, if the Buyer does not pay for the product he purchased or cancels it in his bank records, the seller's obligation to deliver the product ends.

7. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, after the product is delivered, if it is determined that the credit card with which the buyer paid is used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer may return the product subject to the contract. It must be returned to the seller within 3 days, with shipping costs at the seller's expense.

8. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, if a force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; The product price will be returned to the bank within 14 days of this cancellation.

9. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, the Buyer will inspect the goods/services subject to the contract before receiving them; It is in the category of damaged and defective goods such as torn, stained, etc. and must protect the goods/services after receipt. The invoice must be returned along with the product.

10. Consumer Rights - Withdrawal - Cancellation According to the Return Conditions, the Buyer can do so without assuming any legal or criminal liability, provided that he notifies the seller via the contact information below, within 14 (fourteen) days from the date of delivery of the product he purchased to himself or to the person/organization at the address indicated by him and may exercise his right to withdraw from the contract by rejecting the goods without giving any reason.

*** SHIPPING FEE FOR RETURN AND EXCHANGE REQUESTS BELONGS TO THE CUSTOMER.

RETURN CONDITIONS

The product to be returned must not have the product label torn off or the hygiene tapes removed, and must be sent back with the transparent protection bag and original package/box received. Product must be returned as received delivery.

Open and check the packages you think were damaged during shipment in front of a representative of the company you received them from.

*** Damaged products that have not been recorded cannot be returned.

In order for the product to be returned, it must be sent with an invoice. Returns of products that have lost their resaleability and cannot be sold to another customer are not accepted and the price is not refunded.

The cost of the products approved for return will be paid to you as soon as possible.

COMPANY INFORMATION

NAME/TITLE: Mermarth

ADDRESS: Center, Karakaya Village Internal Road, Karakaya

EMAIL: mermerarth@gmail.com

PHONE: +905516828135